1. Introduction
This Privacy Policy describes how Social Post Genie handles information in connection with the platform and related publishing features for businesses, brands, merchants, and creators.
By using the service, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect information such as:
- Account details you provide when registering or contacting us.
- Business profile information and connected account settings.
- Uploaded videos, captions, hashtags, thumbnails, and publishing preferences.
- Publishing status, publish IDs, timestamps, and related operational metadata.
- Device, browser, log, and usage information collected to operate and secure the service.
3. TikTok Account Information
When a user connects TikTok, we may receive TikTok open_id, username, nickname, avatar URL, access token, refresh token, scopes, and token expiration dates.
Access tokens and refresh tokens are stored securely and used only to provide TikTok connection, upload, and publishing features.
4. Content Information
We may store uploaded videos, captions, hashtags, publishing status, publish IDs, and related metadata to support content management, previews, approvals, troubleshooting, and recordkeeping.
We do not publish to TikTok without user confirmation.
5. How We Use Information
We may use information to:
- Provide account access and manage connected social features.
- Process uploads, previews, publishing confirmations, and posting workflows.
- Maintain service functionality, reliability, and security.
- Respond to support requests and service-related communications.
- Understand product usage and improve the platform.
- Comply with legal obligations and enforce platform rules.
6. How We Store and Protect Information
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration.
Credentials and tokens are stored securely and access is limited to what is necessary to operate requested features.
8. Third-Party Services
We may rely on third-party infrastructure and tools such as hosting, storage, analytics, authentication, and social platform APIs. Those providers may process information on our behalf under their own terms and privacy practices.
This Privacy Policy does not control third-party services that you access independently.
9. TikTok Data
We may use TikTok APIs only as authorized by the user and TikTok. TikTok data is used solely to enable account connection, content preparation, upload, preview, and publishing workflows requested by the user.
Users are responsible for ensuring the content they publish through the service complies with TikTok's Terms, Community Guidelines, Advertising Policies, and applicable law.
10. Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and satisfy legal or security obligations.
Retention periods may vary depending on the type of data and the purpose for which it was collected.
11. User Choices and Account Disconnection
Users can disconnect their TikTok account from the service. Users can also request disconnection or deletion of their TikTok connection data, subject to legal or operational retention requirements.
If you want to make a request regarding connected account data, contact us at [email protected].
13. Security
We take reasonable steps to protect information, but no system can be guaranteed completely secure. Users should also protect their account credentials and authorized devices.
14. Children's Privacy
The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take reasonable steps to delete it.
15. International Users
If you use the service from outside the country where systems or service providers operate, your information may be processed in other jurisdictions that may have different data protection rules.
By using the service, you understand that such processing may occur as needed to provide the platform.
16. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the last updated date.
Your continued use of the service after any update becomes effective means you acknowledge the revised policy.
17. Contact Us
If you have questions about this Privacy Policy or want to request disconnection or deletion of TikTok connection data, contact us at [email protected].